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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Press
Service with human touch

Service with a Human Touch: ISS' Universal Service Language

‘Service performance that facilitates our customers’ purpose through people empowerment’, this is the mission statement of ISS. For us, this means we care for our customers’ businesses as if it were our own. This is why we continuously aim for improved service performance that facilitates their business purpose through greater people empowerment.

The vision of ISS on the other hand is to be the greatest service organization in the world. This is an ambitious and challenging vision that will require us to change and evolve as a company. There are more than half a million employees in ISS and it is the shared service mindset of these people and their consistent behavior of creating a world class service experience for our customers that will make us achieve our vision. The main purpose of Service with a Human Touch is to communicate this vision to our employees and to give them the motivation and the capability to build the world´s greatest service organization.

Service with a Human Touch focuses on five key areas which help our staff elevate our customer service experience: read my signals, communicate with me, support me, make a difference for me, and make it right for me. ‘Read My Signals’ trains our staff to know our customers, be observant, read body language, and understand when to engage. ‘Communicate with Me’ is about projecting a positive image, engaging customers, keeping them informed, and checking that they are satisfied. ‘Support Me’ is helping our customers succeed by being proactive, making it easy for them, and making recommendations. ‘Make a Difference for Me’ trains staff to do the unexpected, making the experience memorable and personal. And lastly, ‘Make it Right for Me’ recognizes the need to listen and apologize when necessary, take ownership, find solutions, and build relationships with our customers.

With this program, we are empowering our front liners to be the ambassadors of excellence in their respective accounts. We are giving them the license to act and communicate to our customers the service excellence we promised them before engaging with us. As soon as they finished the workshop, we encourage them to unleash the power of the human touch and inspire their customers by showing their passion and dedication in what they are doing.

By having the same service mindset, collectively ISS will achieve its vision of becoming the world’s greatest service organization.