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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

About iss

Shared values and high operational standards are cornerstones at ISS.

The ISS code of conduct articulates group-wide standards in the areas of:

  • Personal conduct of employees
  • Anti-corruption and bribery
  • Compliance with competition laws 
  • Business partner relations
  • Workplace standards 
  • Corporate responsibility

Personal Conduct of Employees

- Employees must comply with the law

- ISS expects its employees to live by the corporate values: honesty, quality, entrepreneurship and responsibility

- Where no legislation or rules govern personal conduct, each employee must exercise sound judgement and due care

- Whenever in doubt, employees should raise their questions with a superior or another responsible staff member

- Customers, colleagues and other business partners must be treated with respect and fairness

- Harassment, including sexual harassment, is unacceptable at ISS

- ISS demands that employees perform their work without the influence of alcohol or drugs

Anti-Corruption and Bribery
 
- ISS is against any form of corruption and bribery and committed to combating such practices

- ISS competes for business on fair terms and solely on the merits of its services

- Regardless of local practice, any personal payments, kick-backs or bribes between ISS and customers, suppliers or public servants are strictly prohibited

- It is unacceptable to receive gifts or other gratuities from business partners - unless customary in the environment and of a modest value
 
 
Compliance with Competition Laws
 
- Compliance with all applicable competition rules and regulations lies at the heart of ISS business practice

- ISS does not arrange with competitors to fix prices, allocate services, sales quotas or divide markets

- ISS does not engage in bid rigging or exchange information on tenders with competitors

- ISS does not discuss competitive issues (such as pricing, discounts, bonuses, sales terms etc.) with competitors
 
 
Business Partner Relations
 
- ISS will inform its suppliers and customers through appropriate channels about the ISS Code of Conduct and ask them to take the principles into account in all relevant circumstances

- The ISS service delivery will meet agreed standards for quality, health and safety at customer sites

- Customer privacy is respected and applicable data protected

- Complaints are addressed effectively, and they are considered a valuable contribution to constantly ensuring high levels of service

- ISS evaluates its procurement of products and services against the following criteria: Quality, Efficiency, Environment and Employees (Q3E)
 
 
Workplace Standards
 
- ISS ensures proper working conditions for its employees, including appropriate health and safety standards

- ISS tolerates no form of discrimination against employees; all employees are entitled to fair and equal treatment

- ISS respects the freedom of association and the right to collective bargaining; all employees have the right to join and form trade unions

- ISS uses no forced or compulsory labour

- In accordance with international conventions, ISS avoids employing children

- ISS offers adequate wages, that - as a minimum - comply with local agreements and regulations

- ISS supports the introduction and upholding of minimum wages

- Employees are offered training opportunities relevant to the function they perform

- ISS respects employee privacy and protects applicable data accordingly
 
 
Corporate Responsibility
 
- ISS respects the United Nations Declaration of Human Rights

- ISS operates according to principles of good corporate governance

- ISS is committed to continuously reducing adverse environmental effects of its operations

- ISS is a member of the United Nations Global Compact and complies with the ten principles of the compact

- ISS acts as a good corporate citizen in all societies where it operates

- The social, environmental and ethical commitments of ISS must be reflected in all dealings with customers, employees, suppliers and other stakeholders
 

Corporate Values

No matter the environment or the circumstances, our values come first

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